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Help Center - Car Hire Australia

Please browse the left hand menu which has questions answered by topic or type in a key word or words (eg. insurance) into the search panel.

Insurance options

Is insurance included in the daily rate?

Do I have to pay a security bond?

What are the excess reduction or CDW options?

Is insurance different for under 21 year old drivers?

Depot & pick up info

What are the depot hours for my hire?

Can I pick up after hours?

What if I return the vehicle early?

What if I return the vehicle late?

What's included?

Are unlimited kms included?

Is 24 hour assistance included?

Are taxes included?

Driver Requirements

Is my driver's licence valid?

» Are there additional driver fees?

What are the age restrictions for hiring?

Payment information

How much is the deposit?

How to do I pay for my rental?

Can I prepay the whole hire now?

What is a bond or security deposit?

Do one way hire fees apply?

What extras are available?

Travelling with Children

Hiring baby equipment

Vehicle specifications

What is average age of vehicles?

Trouble shooting

Having problems booking?

Can't open confirmation of booking?

No vehicles available for travel dates?

Can you send me brochures?

Why are rates different to those advertised?

Discounts and Coupons

Coupon or discount code not working?

Further Information

Please check the terms of the vehicle you are interested in hiring to see if any additional driver fees apply. Alternatively, you can begin the booking process and you can generally add additional drivers at this stage.